Delete your account

You can permanently delete your account and the organization you own. This is a serious, irreversible action, so Acme asks you to confirm it carefully and gives you a grace period to change your mind.

Danger

Deleting your account schedules your organization and all its data for permanent deletion. After the grace period ends, everything is removed and cannot be recovered. Read this whole page before you start.

Where to delete your account

Deletion is handled under Settings → Organization, in the Danger Zone section.

1. Sign in to Acme.
2. Go to Settings → Organization.
3. Scroll to the Danger Zone and select Delete Organization.

Note

This action is only available to an organization owner (and admins). If you don’t see Settings → Organization or the delete option, you don’t have the required role. See Roles and permissions.

Before you can delete

If your organization has an active paid subscription, you must cancel it first. The Danger Zone will tell you to do this and link you to your billing settings.

1. Go to Settings → Billing and cancel your subscription. See Cancel your subscription.
2. Return to Settings → Organization and start the deletion again.

Confirm the deletion

Deletion uses a type-to-confirm dialog so it can’t happen by accident:

1. Select Delete Organization in the Danger Zone.
2. Read the consequences shown in the dialog, then select Continue.
3. In the confirmation field, type the exact phrase shown in the dialog (for example, SCHEDULE_FOR_DELETION).
4. Enter your password.
5. Select Schedule Deletion.

You’ll be signed out, and your organization is scheduled for permanent deletion.

What happens

When you schedule deletion:

• Your organization is scheduled for permanent deletion, with a 30-day grace period before anything is removed for good.
• You’re signed out and your active sessions are ended.
• All workspaces you own are slated for deletion.
• All your personal data and settings are slated for removal.
• Any active subscriptions are cancelled.

Changing your mind (the grace period)

The deletion isn’t immediate. During the 30-day grace period, you can cancel it simply by logging back in to Acme — signing in within those 30 days stops the deletion and restores your access.

Caution

If you don’t log back in within 30 days, your organization and all associated data are permanently deleted and can’t be recovered.

Need help?

If you’re unsure whether to delete your account, or something doesn’t work as described, contact support before the grace period ends.

Related

• Cancel your subscription
• Delete a workspace
• Roles and permissions