Using AI
Acme includes AI features powered by a third-party AI provider. Using those features draws on a monthly allowance of AI tokens that comes with your plan.
Where AI is used
Section titled “Where AI is used”AI in Acme is powered by an external AI provider that the app talks to on your behalf. Depending on how Acme is set up, AI can be used for things like generating text and, with some providers, generating images. The provider and models used are chosen for you — you don’t need to configure anything to start using AI features.
When you use an AI feature, the request runs against the AI provider configured for the app, and the tokens it consumes count toward your organization’s monthly allowance.
What an AI token is
Section titled “What an AI token is”AI usage is measured in tokens — small units of text the AI provider counts for every request and response. A short request uses few tokens; a long request and a long answer use more. You don’t manage tokens directly; Acme counts them automatically as you use AI features.
Your monthly allowance
Section titled “Your monthly allowance”Every plan includes a monthly allowance of AI tokens, and higher plans include larger allowances. The allowance is shared across your whole organization and resets at the start of each month.
When your organization reaches its monthly allowance, AI features stop working until the allowance resets the following month — or until you connect your own AI provider key.
Removing the limit
Section titled “Removing the limit”If you need more AI usage than your plan’s allowance, you can connect your organization’s own AI provider API key. With your own key, usage is billed directly to your provider account instead of counting against your plan’s allowance — effectively giving you unlimited tokens within Acme.
See Bring your own AI key for how to set this up and who can do it.
If AI features stop working
Section titled “If AI features stop working”If an AI feature returns an error or stops responding, the most common cause is that your organization has used up its monthly token allowance. Options:
- Wait for the allowance to reset at the start of next month.
- Move to a plan with a larger allowance — see Upgrade or change your plan.
- Connect your own AI provider key for unlimited usage — see Bring your own AI key.
If none of these explain the problem, contact support.