Cancel your subscription

You can cancel your paid subscription at any time. Cancelling stops future charges but doesn’t cut off your access immediately — you keep your plan until the end of the period you’ve already paid for. Cancellation is handled under Settings → Billing.

Cancel your subscription

Sign in to Acme as the organization owner.
Go to Settings → Billing.
Scroll to the Cancel subscription section and select Cancel subscription.
In the dialog, select Yes, Cancel to continue.
A final confirmation appears — select Yes, Cancel My Subscription to confirm.

At any point you can back out by selecting Keep Subscription.

What happens at the end of the period

When you cancel:

You keep access to your current plan and its features until the end of your current billing period.
You won’t be charged again — the subscription will not renew.
Your subscription card shows a Cancellation Scheduled notice with the date access ends.
After that date, your organization moves to the Free plan, and Free-plan limits apply.

See Plans and limits for what the Free plan includes, and Subscription statuses for what Canceled means.

Change your mind — resume

As long as the cancellation hasn’t taken effect yet, you can undo it:

Go to Settings → Billing.
On the Cancellation Scheduled notice, select Resume Subscription.

Your subscription returns to active and will renew as normal — no need to re-enter payment details.

Cancelling before deleting your account

If you’re trying to delete your organization, note that an active paid subscription must be canceled first — Acme blocks deletion while a paid subscription is active. Cancel here, then proceed with deletion. See Delete your account.

Cancel your subscription