Contact support

If the guides in this help center didn’t solve your problem, our team is happy to help. There are two ways to reach us.

Ways to get in touch

• Contact form — fill out the form at https://your-app.com/contact-us. Choose a category, add a subject, and describe your issue. This is the best option for most questions.
• Email — write to us directly at [email protected].

When you use the contact form, you’ll be asked to pick a category so your message reaches the right place:

• Bug Report — something is broken or not behaving as expected.
• Feature Request — an idea or improvement you’d like to see.
• Billing Question — anything about plans, invoices, or payments.
• General Inquiry — everything else.

Tip

If your question is about signing in or a missing email, check Sign-in problems and Verification email not received first — they resolve most of these issues without waiting on a reply.

What to include

The more context you give us up front, the faster we can help. Where relevant, include:

1. The email address on your account — and, for an account-access issue, send your message from that address so we can verify it’s you.
2. What you were trying to do and what happened instead.
3. The exact error message, word for word, if you saw one.
4. Steps to reproduce the problem, so we can see it ourselves.
5. Your browser and device (for example, “Chrome on Windows” or “Safari on iPhone”).
6. When it started and whether it happens every time or only sometimes.

Caution

Never include your password, two-factor codes, or recovery codes in a support message. We will never ask you for them. If you can’t sign in because you’ve lost both your authenticator device and your recovery codes, contact us from your account’s email address and we’ll help you recover access.

Account access issues

If you’re locked out and can’t reach the contact form while signed in, email us at [email protected] from the email address on the account. Describe what’s blocking you — a forgotten password, a lost two-factor device, or a missing email — and we’ll take it from there.