Verification email not received

Waiting on an email from Acme — a verification link, a password-reset link, or a magic sign-in link — that hasn’t shown up? These emails usually arrive within a few minutes. Work through the steps below before requesting another.

Check your spam or junk folder

Automated emails are the most common thing filtered out of the inbox.

1. Open your spam, junk, or “promotions” folder and search for Acme.
2. If you find the email there, mark it as Not spam so future emails land in your inbox.
3. Add our sender address to your contacts or safe-senders list.

Confirm the email address

A small typo or the wrong account email means the message went somewhere you can’t see.

1. Make sure you entered the same address you use (or used) to sign in.
2. If you have more than one email address, check the inbox of each one.
3. Check for filters or forwarding rules in your mail client that might be moving the message automatically.

Wait for the cooldown, then resend

To prevent abuse, Acme enforces a short cooldown between sends, so you can’t request the same email again immediately.

1. On the relevant screen, the Resend button shows a countdown while the cooldown is active.
2. Wait for the countdown to finish — the button becomes available again.
3. Select Resend to send a fresh email.

Where to resend from:

• Verification email — the “Check your inbox” screen shown right after sign-up has a Resend verification email button. Many of these screens also include an Open shortcut that jumps straight to your email provider’s inbox.
• Password-reset link — request it again from the Forgot password? link on the login page. See Reset a forgotten password.
• Magic sign-in link — request it again with Send a login link instead on the password screen. See Sign-in problems.

Note

For password-reset and magic-link requests, the confirmation message looks the same whether or not an account exists for that email — so seeing the confirmation doesn’t guarantee an email was sent. If you’re not sure you have an account, see Create your account.

Caution

Magic sign-in links only work for an account whose email address is already verified. If you’ve never verified your address, finish verification first, then sign in.

If it still doesn’t arrive

If you’ve checked spam, confirmed the address, and resent after the cooldown with no luck:

1. Try a different email provider if you have one — some corporate or school mail servers block automated messages.
2. Wait a little longer; mail delivery can occasionally be delayed beyond a few minutes.
3. If you recently changed your email, the link may have gone to your new address. See Change your email address.
4. Still nothing? Contact support and tell us which email you expected and the address you used — send your message from that address so we can verify it’s you.